Chatbots and automated customer service for businesses
Chatbots for the usual questions, private areas where your clients find what they're looking for, and reminders that go out by themselves at the right time.
The same questions, ten times a day
Opening hours, prices, availability, “how's my order going?”. Messages that arrive at night and get answered the next day, when the client has already gone elsewhere. Documents you have to resend because nobody can find them.
Some of these conversations can be answered automatically, and the rest can reach the right person already sorted.
Always answer, without always being glued to your phone
Chatbots on WhatsApp, website and Instagram
Answers to the usual questions at any hour, and a handover to a person when needed.
Private client areas
Each client logs in and sees their information, their documents and where their request stands.
Alerts and reminders
Appointments, renewals and due dates reminded automatically by WhatsApp or email.
One inbox for all requests
What comes in through the website, email and WhatsApp in a single list, with who's handling it.
Apps and tools we have built
Some of the tools we have made ourselves. No client names: what matters is what they do.
- Private client area: each client logs in, uploads their material, replies and approves what we prepare, with nothing lost between emails and WhatsApp.
- Automatic WhatsApp sending: messages and documents sent from the computer, one after another, with delivery confirmation.
- One single to-do list: everything that needs doing, from the phone. Requests coming in through the website forms land there by themselves.
- Bookings for a sports club: designed so members book courts and classes from their phone and reception sees everything on one dashboard.
From idea to working tool, in four steps
A free one-hour consultation
By video call or, in Tenerife, in person. You tell us how you work and what wastes your time. No commitment.
Free quote
We send you a proposal with what we'll build, the timeline and a fixed price before we start.
We build it with you
We start with the part that hurts most, and you try it as it grows, not at the end.
Handover and support
We leave it up and running, train your team to use it and look after it ourselves.
What people ask us
Does the chatbot make things up?
It shouldn't. We set it up to answer only with the information you give it and to hand the conversation to a person when it doesn't know.
Does it work in several languages?
Yes. We work in English, Spanish and Italian, and the chatbot can reply in the client's language.
Do I need a new WhatsApp number?
It depends on how you use it today. We look at it during the consultation before touching anything.
How much does it cost?
The consultation and the quote are free. After that, every project has a fixed price agreed before we start.
Other areas
Admin and invoicing
Invoices, payments in and out and due dates without chasing paper.
Learn more →CRM and sales
Contacts, quotes and follow-ups in one place.
Learn more →Inventory and orders
Stock, supplier orders and bookings under control.
Learn more →Staff and shifts
Shifts, tasks and team communication from the phone.
Learn more →Marketing
Content, campaigns and results with less manual work.
Learn more →Which part of your business do you want to automate?
Tell us in a free one-hour consultation, by video call. If something that already exists will do the job, we'll tell you. Prefer email? Write to info@socialplangroup.com.