Reviews get answered. Every single one.
The good ones too, and in the language they're written in. It's the cheapest thing you can do for your reputation and the first thing almost nobody does.
Nobody chooses a restaurant without checking the stars
Before sitting down at your table, customers look at two things: the photos and the reviews. And they don't just look at the average rating: they scroll down to the one-star reviews to see what people complain about and, above all, how you replied.
A bad review answered well is more convincing than five good ones. It shows there's someone behind it who takes responsibility and cares. An unanswered bad review says the opposite, and it stays there forever.
The work, in practice
We answer all of them
Google, TripAdvisor and Facebook. The good ones with more than a thank you, and the bad ones calmly, without arguing and without templates that stick out a mile.
In their language
Spanish, English and Italian. Replying in Spanish to a British customer who took the trouble to write to you wastes half the reply.
We alert you to serious ones
If a serious review comes in —food poisoning, rude service, something that needs fixing on the floor— we call you before replying to anything.
And we tell you what they say
In the monthly report: how many came in, the rating, and which complaint keeps coming up. That's often where a real kitchen or service problem shows up.
Asking for reviews without being pushy
Most happy customers don't leave a review, and most unhappy ones do. That's why a low average rating often doesn't mean the food is bad: it means only the people who had a bad experience are writing.
The fix is to make it easy: a short link, a code on the bill, a menu with a QR code, and front-of-house staff who know when to ask. We prepare the material and show you how to ask.
- Direct link and QR code for leaving a Google review
- Material for the table, the bill or the door
- Simple guidelines for front-of-house staff
- Average rating tracked every month
What people ask us
Can bad reviews be deleted?
No, unless they break the platform's rules —insults, spam, someone who has never been to your venue—. In those cases they can be reported, and sometimes they do get removed. Otherwise, what you can do is reply well and let them sink under the new ones.
Do you reply or do you pass them on to me?
We reply, in a tone we agree with you at the start. Anything sensitive we check with you first.
Can you buy reviews?
You can, and we don't. Google gets better at detecting them all the time, and a penalised profile does more damage than fifty fake reviews do good.
TripAdvisor too?
Yes. In the most touristy areas of Tenerife TripAdvisor still drives bookings, even though Google has taken most of the share.
How many unanswered reviews do you have?
Send us the link to your profile and we'll tell you where you stand and what we'd do.