Last updated: 24 September 2026
This policy applies to the Google Premium service sold on the Google Premium for restaurants page. The service is provided by SOCIAL PLAN GROUP di Arianna Giordano, P. IVA IT14336550968, Via Longobardi residenza Solco 1041, 20079 Basiglio (MI), Italy. It is a service for restaurants and other businesses, not for private consumers. How you pay: €199 a month. The payment renews automatically every month at the same price until you cancel.
The 14-day guarantee
Within 14 days of the start of the service we do, and make visible on your Google profile, this work:
- replies to every review that was left unanswered
- profile fixed and complete
- first posts published
- keywords rewritten
If this work isn't done and visible within 14 days, we refund the full amount of the first payment. Just ask within 7 days after those 14 days.
What the guarantee doesn't cover
- Ad campaign results (customers, calls, bookings): they also depend on the budget, the area and the restaurant, and show in 30-60 days.
- Simulator figures: they are estimates, not promises.
- The ad budget: you pay it directly to Google, it doesn't go through us and we can't refund it.
- Delays due to missing access: the 14 days start when you add us as managers of your Google profile.
After the first 14 days
If the guaranteed work has been done, the month already paid is not refundable.
Cancelling
You can cancel whenever you want with a WhatsApp message or an email; there is no minimum term. Cancellation takes effect at the end of the month already paid: to stop the renewal, tell us at least 2 working days before the renewal date; if you tell us later and the renewal has already been charged, we refund it. Otherwise the current period isn't refunded and nothing more is charged. When you stop, you remove our access to your profile with one click.
How to request a refund
- Message Chiara on WhatsApp, +34 607 778 974, or write to administracion@socialplangroup.com, with your restaurant's name.
- We reply within 2 working days.
- An approved refund goes back to the payment method you used (card or SEPA direct debit) within 14 days. After that, timing depends on your bank.