Last updated: 14 September 2026
This policy applies to the Google Premium service sold on the Google Premium for restaurants page. It is a service for restaurants and other businesses, not for private consumers.
The 14-day guarantee
When you sign up you pay €499 for the first three months. Within 14 days of payment we do, and make visible on your Google profile, this work:
- replies to every review that was left unanswered
- profile fixed and complete
- first posts published
- keywords rewritten
If this work isn't done and visible within 14 days, we refund the full amount. Just ask before the 21st day after payment.
What the guarantee doesn't cover
- Ad campaign results (customers, calls, bookings): they also depend on the budget, the area and the restaurant, and show in 30-60 days.
- Simulator figures: they are estimates, not promises.
- The ad budget: you pay it directly to Google, it doesn't go through us and we can't refund it.
- Delays due to missing access: the 14 days start when you add us as managers of your Google profile.
After the first 14 days
If the guaranteed work has been done, the amount for the first three months is not refundable: it's the initial commitment of the service, paid in advance at a discount.
Cancelling from the fourth month
From the fourth month the service costs €199 a month and you can cancel whenever you want with a WhatsApp message or an email. Cancellation takes effect at the end of the month already paid: the current month isn't refunded and nothing more is charged. When you stop, you remove our access to your profile with one click.
How to request a refund
- Message Chiara on WhatsApp, +39 320 635 5839, or write to a.socialplantenerife@gmail.com, with your restaurant's name.
- We reply within 2 working days.
- An approved refund goes back to the payment method you used (card or SEPA direct debit) within 14 days. After that, timing depends on your bank.